Frequently Asked Questions


Welcome to our Frequently Asked Questions (FAQ) page, where we aim to provide you with comprehensive answers to common queries, ensuring that your experience with The Leverage Hotel Group is smooth, informed, and enjoyable.

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Can I request a specific view or room location when booking at Leverage Hotel?

Yes, we value our guest's preferences and strive to accommodate their requests whenever possible, taking into consideration room availability. For advance booking or any specific room request, please contact our team directly at:

Leverage Lite Hotel @ Kuala Kedah +604-777 5555
Leverage Hotel @ Mergong, Kedah +604-735 5555
Leverage Hotel @ Rawang +603-6092 6555
Leverage Hotel @ Skudai +607-550 0555
Leverage Lite Hotel @ Kuantan +609-565 4855
Yu Hotel @ Chinatown +6011-3688 2278

What on-site activities and amenities are available at Leverage Hotel?

At Leverage Hotel, we offer a diverse range of on-site amenities for our guests to enjoy:

  • Restaurant
  • Housekeeping
  • Room Service
  • Business Center
  • Free WiFi
  • Laundry Service

Are there any popular attractions near Leverage Hotel?

We are ideally located near the business centre in the city. Guests can easily access to business areas, transportations and dining options. Local attractions are also within easy reach.

Does Leverage Hotel offer on-site parking for guests?

While we do not have dedicated on-site parking, our team can guide you to the available street parking options in the vicinity. Street parking is a common and accessible choice for our guests, offering a convenient solution for those arriving by car. We recommend checking local regulations and restrictions regarding street parking to ensure a hassle-free experience.

Are there any public transportation option available to reach Leverage Hotel?

Yes, we are well-served by public transportation options. Guests can utilise the efficient public transportation system. Taxis and ride-hailing services are also readily available for convenient transportation around the city.

What time is check-in/check-out?

Check-in is at 3:00 pm and check-out is at 12:00 noon.

Do you have high-speed wired and/or wireless internet access available?

Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guest rooms.

Do you allow smoking in the rooms or on property?

No, Leverage Business Hotel is a smoke-free establishment.

Do you have a pool?

No, we do not have a pool at the hotel.

Do you have a spa? What are the hours?

Leverage Lite and Leverage Business Hotel do not have a spa. Our helpful concierge can point you toward a recommended nearby spa. Just ask at the concierge desk.

Do you offer free shuttle service from the airport?

We do not provide free shuttle service or any shuttle service from the airport.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

You must go through the booking agent/website that you went through in order to change your reservation.

What is the minimum age requirement to check-in to the room?

You must be 18 years of age with a valid ID to check in to the hotel.

Are pets allowed?

No. Pets are not allowed in Leverage Lite and Leverage Business Hotel.

We look forward to seeing you soon! If you have a question that hasn’t been answered, please let us know and we’ll be happy to answer your question directly. We are available by phone at (800) 380-6852 or use our handy contact form.